Shipping Policy


Shipping

When will my products be dispatched?

Our turnaround time for printing is 3-5 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed. 

How are my products shipped?

Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail or DPD. 

The packaging for different products is varied, but it's all eco-friendly. Larger orders may ship in cardboard boxes. 

Standard shipping (Royal Mail)

This is the cheapest option available. It's an untracked service, though typically it's very fast. Often orders shipped with Royal Mail's 1st Class service arrive the next working day but can take up to 3 working days to arrive (in the UK).

Delivery Estimates:

  • UK - 1 to 3 working days 
  • EU - 3 to 5 working days 
  • Everywhere else - 7 to 10 working days

Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.

Delivery Estimates:

  • UK - 1 to 3 working days
  • EU - 3 to 5 working days
  • Everywhere else - 7 to 10 working days

Courier Shipping (DPD Next Day)

This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The 'next day' service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer.

Delivery estimates:

  • UK - next working day
  • EU - 3 to 5 working days
  • Everywhere else - 5 to 7 working days

Will I be able to track my products as they’re shipped?

Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail's Recorded service is only tracked on collection and delivery - if you want to track UK parcels in more detail you'll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK. 

Where can I find my parcel tracking information?

Your tracking code will be included in the dispatch notification sent to your email address.

When will my products be delivered?

This depends on the courier, but Royal Mail quote their First Class delivery service as taking 1 to 3 working days for UK deliveries, 3 to 5 working days for Europe and 7 to 10 for the rest of the world. The Courier option is a next working day service in the UK.  

What if my order doesn't arrive?

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from Royal Mail until this time. 

If an order does not arrive, we always recommend to check at your local post office. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.

Do you ship worldwide?

At this time we only ship to the UK and Europe. If you are living outside of these areas please visit www.veganclub.co. European parcels are sent either through Royal Mail or DPD depending on the shipping method selected.

Our Europe shipping areas include: 

UK, Belgium, Czech Republic, Germany, Luxembourg, Netherlands, Poland, Austria, Denmark, France, Hungary, Slovakia, Slovenia, Italy, Latvia, Lithuania, Portugal, Spain, Sweden, Switzerland, Croatia, Estonia, Finland, Greece, Romania, Serbia
plus
Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Bulgaria, Cyprus, Faroe Islands, Georgia, Gibraltar, Guernsey, Holy See (Vatican City State), Iceland, Ireland, Isle Of Man, Jersey, Liechtenstein, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Norway, Kosovo, San Marino, Svalbard And Jan Mayen, Turkey, Ukraine, Bouvet Island, Greenland, Guadeloupe, Mayotte, Reunion

 


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